Refund Policy

If you receive damaged book sets or the book sets are for the wrong standard then you will receive a replacement set at no additional cost. Please contact us with your replacement request within 10 days from the date of delivery.

You can cancel your online order before the product has been shipped. To cancel, please send us an email at olympiad@firefish.in. Once the product has been shipped, you cannot cancel the order.

In case of any refund, a processing fee of Rs. 75 will be charged and deducted from the refund. If a refund to your credit card is possible, we will do that. If not, you will receive a refund cheque in the mail.

Please note:
  • If you paid online but have also paid to the school the full amount for the Primary Olympiad, then we will refund the money you paid online
  • If your school uses as textbooks the exact same books specified for the Primary Olympiad, we will refund you the books portion of the fee, which is Rs. 250 for Standards 1 through 4 and Rs. 300 for Standard 5. If your schooltextbook is just 1 book and not both books then you will be refunded a correspondingly lower fee. In such a case you will not receive the books from us for which you have not been charged.
  • If you have purchased the books on the Cambridge University Press website and also paid the full fee to the Primary Olympiad, then we will refund you the books portion of the fees. In such a case, you will not receive a second set of books from us.

In case the credit card payment fails while you are making the payment, we will make best efforts to work with you to ensure you are not double charged due to any delinquencies in the credit card payment system.